Dialogus
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Solutions — Order Calls

Every phone order, taken end to end.

A voice agent that knows the menu, captures and verifies the delivery address, builds the cart with every modifier, prices it, and drops the order into your POS — then texts the receipt.

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The ordering pipelinelive
Capabilities

A line cook's memory and a host's patience, on every line at once.

01

Takes the whole order by voice

Items, modifiers, quantities, and special requests — read back before it's final.

02

Captures and verifies the address

Checks the delivery point against your coverage map and quotes the fee live.

03

Knows the menu, branch by branch

Resolves the right branch and its live menu and modifiers, mid-call.

04

Remembers the regular

Returning callers get their saved address and usual order offered back.

05

Confirms, then hands to the POS

Reads back the cart and total, then pushes a clean order into your POS.

06

Sends the receipt

A WhatsApp summary reaches the caller before they hang up — items, total, ETA.

Anatomy of an order

Six steps, ring to receipt.

Every order call runs the same loop — and nothing reaches your kitchen until the caller has confirmed it out loud.

  1. Step 01

    Greet and identify

    Caller ID pulls saved addresses and order history on pickup.

  2. Step 02

    Capture and cover the address

    Address is verified against your delivery zones with a live fee quote.

  3. Step 03

    Build the cart

    Items and modifiers land in a live order state, validated against the menu.

  4. Step 04

    Confirm and price

    The agent reads back the full cart, total, and delivery fee out loud.

  5. Step 05

    Push to the POS

    A clean order payload is handed off to your point-of-sale for the kitchen.

  6. Step 06

    Text the receipt

    A WhatsApp summary with ETA lands on the caller's phone.

A real exchange

What a completed order sounds like.

Lightly edited from a live Spanish call. Tool calls are the agent acting on your systems mid-conversation.

  1. AgentGracias por llamar. ¿Para entrega o para recoger?
  2. CallerEntrega. Una pizza grande de pepperoni, orilla rellena.
  3. agent ↳ toolresolve_branch_menubranch #12 · large pepperoni · stuffed-crust modifier ok
  4. AgentVa. ¿Me confirmas la dirección de entrega?
  5. CallerCalzada de Guadalupe cuatro tres uno.
  6. agent ↳ toolconsult_address_coveragein coverage · delivery fee $35 · ETA 32 min
  7. AgentPerfecto: pizza grande de pepperoni con orilla rellena, $289 más $35 de envío. ¿La confirmo?
  8. agent ↳ toolsubmit_orderorder pushed to POS · WhatsApp receipt sent
Under the hood

A frontier voice stack, validated before it ever picks up.

The same pipeline behind every Dialogus call — and every release is run through our evaluation lab before it reaches a customer.

<1sFirst response, eager EOT
ES · ENMexican-fluent, code-switching
24/7Never a busy line
→ POSEvery order handed off clean
  • Speech-to-textStreaming transcription with semantic turn-taking
  • ReasoningFrontier reasoning model, live tool-calling
  • VoiceUltra-low-latency neural speech
  • TelephonyCarrier-grade SIP / PSTN
  • FulfillmentPOS handoff + WhatsApp receipt per order
  • ValidationEvery release gated for order accuracy & latency

Put your busiest hour on the agent.

Hand us a real menu and a delivery map. We'll stand the agent up against them and let you place an order by phone.

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