Knows the caller on pickup
Matches the number to the customer and pulls their orders before the first word.
Solutions — Customer Support
Support calls, answered and resolved.
A voice agent that recognizes the caller, reads from your live systems, and closes the case — order status, complaints, vouchers, tickets — without a queue or a script.
The support pipelinelive
Active topology: call -> perception -> reasoning -> action -> voice -> resolved
Everything a first-line operator does — on every call at once.
Answers from live systems
Order status, ETAs, and account questions — read straight from your systems.
Files complaints, issues the voucher
Logs the complaint with a folio and applies the voucher on the call.
Opens and tracks cases
Opens a case and texts a WhatsApp tracking link before the caller hangs up.
Hands off to a human, cleanly
When a person is needed, it warm-transfers with the full context attached.
Bilingual and unmistakably human
Spanish and English in the same breath, with sub-second, human responses.
Six steps, start to resolution.
Every inbound call runs the same disciplined loop — and the agent only escalates when it truly can't close the case itself.
Recognize the caller
Caller ID resolves to the customer, their open orders, and saved details.
Understand the ask
Semantic turn-taking catches the real intent, even mid-sentence corrections.
Read the live systems
Tool calls fetch order, account, and policy data in real time.
Resolve or file a case
It answers, issues a voucher, or opens a tracked ticket — on the call.
Send the WhatsApp trail
A tracking link and summary land on the caller's phone instantly.
Escalate only if needed
A warm human transfer carries the whole context across.
What a resolved complaint sounds like.
Lightly edited from a live Spanish call. Tool calls are the agent acting on your systems mid-conversation.
- AgentHola Daniela, te comunicas con soporte. Veo tu pedido de las 8:40 — ¿en qué te ayudo?
- CallerLlegó incompleto, me faltó una orden de papas.
- agent ↳ toolconsultar_pedidos_activosorder #48213 · status delivered · 2 items missing flagged
- AgentTienes toda la razón, lo siento. Lo registro como pedido incompleto.
- agent ↳ toolregistrar_quejacomplaint INCOMPLETO · folio Q-90412 · voucher 20% issued
- AgentListo: te queda un cupón del 20% para tu próxima orden y te mando el folio por WhatsApp.
- agent ↳ toolcreate_case_ticketcase CS-7781 · WhatsApp tracking link sent
A frontier voice stack, validated before it ever picks up.
The same pipeline behind every Dialogus call — and every release is run through our evaluation lab before it reaches a customer.
<1sFirst response, eager EOT
ES · ENMexican-fluent, code-switching
24/7Every call answered
20%Voucher issued on the call
- Speech-to-textStreaming transcription with semantic turn-taking
- ReasoningFrontier reasoning model, live tool-calling
- VoiceUltra-low-latency neural speech
- TelephonyCarrier-grade SIP / PSTN
- LatencySub-second first response via eager end-of-turn
- ValidationEvery release gated for latency, accuracy & hallucination
Hear it resolve one of your hardest calls.
Bring us a support scenario that ties your team up today. We'll wire the agent to a sandbox of your systems and let you call in.
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