Verifies before it speaks
Confirms the account holder by name — no figure is ever spoken to the wrong person.
Solutions — Collections
Collections calls, disciplined at scale.
A voice agent that verifies who is on the line before naming a figure, speaks only numbers from your latest portfolio cut, negotiates within your payment policy, and locks every promise into a record you can audit.
The collections pipelinelive
A collections floor's discipline, on every account at once.
Only your numbers
Balance, due date, and days late come precomputed from your latest portfolio cut.
Negotiates inside your policy
Payment windows follow your rules by days late; anything outside goes to a human.
Captures the promise, structured
Amount, date, and payment channel — read back and confirmed before hanging up.
Offers only authorized settlements
Discounts are spoken only when precomputed and current — otherwise it transfers.
Compliance by construction
Legal calling hours, do-not-call lists, and dispute suppression enforced before any dial.
Six steps, portfolio to promise.
Every collections call runs the same disciplined loop — and no figure reaches a debtor that can't be traced back to your file.
Ingest the portfolio
Your daily file or API delivery is validated and frozen into an immutable snapshot.
Dial within the rules
Campaigns respect legal hours, per-account time zones, and the suppression ledger.
Verify the person
The agent confirms the account holder before a single number is spoken.
Negotiate within policy
Payment today first; promise windows and settlements follow your rules by days late.
Lock the promise
Amount, date, and channel echoed back and recorded as a structured commitment.
Reconcile on the next cut
Kept or broken is decided by your next file — every promise tracked to its outcome.
What a disciplined negotiation sounds like.
From our evaluation lab: a synthetic debtor run against a real payment policy. Tool calls are the agent acting on the portfolio mid-conversation.
- AgentBuenas tardes, ¿tengo el gusto con el titular de la cuenta?
- DebtorSí, soy yo, dígame.
- agent ↳ toolresolve_debtor_accountidentity confirmed · snapshot 2026-07-03 · saldo 1,480 pesos · 24 días de atraso
- AgentLe llamo por su saldo pendiente de 1,480 pesos. ¿Puede realizar su pago el día de hoy?
- DebtorHoy no puedo. Hasta el viernes que me paguen.
- agent ↳ toolpayment_policy_window24 días de atraso · promesa válida: hoy, mañana o pasado mañana
- AgentPuedo registrar su promesa de pago para pasado mañana viernes. ¿La confirma por 1,480 pesos en Oxxo?
- DebtorSí, el viernes en Oxxo.
- agent ↳ toolregister_payment_promisepromesa registrada · 1,480 pesos · viernes · canal Oxxo
A frontier voice stack, bound to your policy.
The same pipeline behind every Dialogus call — with a portfolio layer that makes every spoken figure auditable back to your file.
0Improvised figures on calls
100%Promises tracked to kept or broken
7–22 hLegal dialing windows, enforced
ES · ENMexican-fluent negotiation
- Speech-to-textStreaming transcription tuned with a collections vocabulary
- ReasoningFrontier reasoning model, bound to your payment policy
- VoiceUltra-low-latency neural speech
- TelephonyCarrier-grade SIP / PSTN, outbound at scale
- PortfolioDaily file or API intake, frozen into auditable snapshots
- ComplianceLegal hours, suppression ledger, human-only releases
Put a slice of your portfolio on the agent.
Hand us a portfolio cut and your payment policy. We'll stand the agent up against them and let you listen to it negotiate.
Book a demo→