Dialogus

Own every
customer call.

Self-improving voice agents that resolve orders, support, and collections on the line, act in your systems, and leave proof behind.

Backed byYCombinator

A real call · 2 min 00 scustomeragentResolved · Order #4821 → POS · $428
Every call, counted

+0

calls a year, on the lines Dialogus answers

137,000+

every day

1+ / second

at peak, around the clock

24/7

no queue, no IVR

In production with
totalplayPapa JohnsKFC

Orders, support and collections — running today and improving from every measured outcome.

Meet our customers
Why Dialogus

Phone calls are still how business happens. Orders placed, problems solved, payments promised by voice. Dialogus resolves the call, acts in your systems, and learns from the outcome. Every call leaves evidence. Every proven improvement makes the next one better.

The platform

Run the whole operation.

Campaigns, calls, cases and quality — everything your team needs to run the operation, understand every outcome, and decide what improves next.

$87,222 · 5.9× return

Campaigns

Dials, promises and recovered amounts, reconciled daily.

Your order is in — about 32 minutes.

Perfect, thank you!

Order → POS $428 ✓

Calls

Every conversation with its audio, transcript and POS commit.

Complaint filed — Q-90412
20% voucher applied
SMS follow-up sent

Cases

Filed, resolved and followed up while the caller is still on the line.

LLM 1.4 s
tool 5.8 s
audio 4.5 s

Call forensics

Every millisecond of every call, replayable.

Industries

Every industry that
lives on the phone.

Telecom to airlines — one operational system that learns from the outcomes that matter in each industry.

Telecom
Telecom
Collections
Collections
Sales
Sales
Customer service
Customer service
Banks
Banks
Edtech
Edtech
Restaurants
Restaurants
Airlines
Airlines
Security

Built like it handles money.

Because it does. SOC 2 Type II attested, ISO 27001 underway — and the same controls govern every call and every improvement Skylines proposes.

Caller

Sure — my card is4152, and I live at.

Masked at ingestion · never stored, never spoken back

PII redaction

Cards, addresses and personal data masked the moment they enter the pipeline.

“I can do $180, just for you.”

✕ Off policy

“The price is $215.”

✓ Within policy

Your policies are non-negotiable.

No invented prices. No unauthorized promises. Every answer is enforced before the customer hears it.

00:12Identity verified
01:04Order committed → POS
02:00Recording sealed

Audit trail

Every call, every action, timestamped and replayable — down to the millisecond.

Read the security overview

Encryption in transit and at rest · Tenant isolation · Continuous production probes

How it works

One loop, every call.

01 — LISTEN

It hears like an operator.

Turns, silence, intent, account context, and urgency — detected before it decides, with sub-second reflexes.

02 — REASON

It thinks inside your rules.

The model sees only the workflow state, policy, menu, and tools valid for the current turn. Nothing improvised.

03 — ACT

It commits real actions.

Orders to the POS, folios to the CRM, promises to the ledger, SMS trails to the customer — on the call, not after it.

04 — REPORT

It turns outcomes into evidence.

Transcript, tool results, latencies, outcome, handoff trail — an auditable record of what happened and what should improve next.

Step 05 · Skylines

Every call makes the next one better.

Skylines is the improvement system behind every Dialogus agent. It studies real outcomes, tests what it learns on controlled traffic, and ships only what measurably works better.

Call · 2:14resolved ✓
Call · 1:58resolved ✓

Pattern found

Callers repeat the address when the greeting runs long.

Every call teaches

Skylines reads every conversation and finds the patterns humans wouldn't catch at this scale.

Experiment · greeting v2

Shorter greeting
+4.1% resolution · promoted
Reordered menu prompt
−0.8% · discarded

Skylines runs the experiment

Every idea is tested on controlled traffic and measured against the numbers that matter.

Agent v127
v128
+4.1% resolution, shipped overnight

Reviewed, versioned and reversible — like all good software.

Only wins reach production

What doesn't improve the numbers never ships. What does, ships overnight.

Skylines runs controlled experiments on real traffic.
Your agent keeps the measured wins. The rest keep their evidence.

See how Skylines works

Put Dialogus
on your lines.

Tell us where voice work is slowing your organization down. We'll map the first workflow, let you call the agent, and show you how it improves.

Book a demo →

or write to contact@dlgs.ai