Listen
Detects turns, silence, intent, account context, and urgency before it decides.
Backed by Y Combinator
The voice layer for real-world operations.
Dialogus is a foundational voice AI lab building agents that resolve live customer conversations across phone, workflow, and enterprise systems.
From first ring to resolved workflow.
Reason
Constrains the model with workflow state, policies, menu, CRM, and tool context.
Act
Executes approved tools, confirms the customer, and escalates only when needed.
Report
Writes the transcript, latency, tools, outcome, and handoff trail for audit.
Every call covered
Tasks Resolved
Audit-ready ops
02Operating layer
Frontier voice intelligence applied to specific industries.
Dialogus connects telephony, messaging, CRM, internal tools, and human escalation into one controlled workflow. Every call becomes structured data, every action is traceable, and every handoff is intentional.
03Architecture
Infrastructure for agents that hear, decide, act, and prove.
Dialogus is built as a voice operating layer: real-time speech in, controlled workflow execution in the middle, and structured evidence out.
Active topology: phone stream -> perception -> Wildfire -> workflows -> systems -> evidence.
A real customer speaks.
The system begins with messy phone audio: accents, pauses, interruptions, background noise, and changing intent.
Turns become control signals.
Speech recognition, endpointing, barge-in, and first-audio latency are treated as part of the runtime.
Wildfire reasons inside constraints.
The model sees only the workflow state, policy, customer context, and tools that are valid for the current turn.
Workflows commit real actions.
Orders, delivery changes, CRM notes, WhatsApp confirmations, and human handoffs run through explicit steps.
Every call becomes a trace.
Transcripts, tool results, state snapshots, latency, outcomes, and errors become an auditable record.
Hard calls train the system.
Production failures become replayable scenarios, regression tests, and safer agent versions.
Enterprise posture
Built for teams that cannot afford a mysterious black box.
Human handoff
Policy guardrails
Audit logs
PII-aware
Latency visibility
Secure integrations
Give every customer call your best operator.
Tell us where voice work is slowing your organization down. We will map the first workflow and show what Dialogus can safely automate.